Our customer safety and privacy is, and always has been our highest priority. We continue to monitor the Coronavirus situation closely and review our flights based on the advice of the world health organisation, centers for disease control and prevention.

All of our facilities and Aircraft are cleaned and sanitized between each flight leg.

Given the unfolding situation regarding the Coronavirus (COVID-19) across the world, we wanted to provide you with an update on the precautionary measures we are putting into place to protect our employees, clients, suppliers and the wider community.

The global regulations and guidelines surrounding COVID-19 are changing at a rapid pace. Along with our operating partners, we remain in close communication with governmental health and border agencies, constantly reviewing operations and our response to this pandemic to ensure the health and safety of our clients and employees are priority.

We understand that many of our clients are still keen to travel and we continue to support you in achieving this. With the restrictions now in place for various countries in relation to border closures, travel bans or restrictions for quarantine and or self-isolation measures for passengers and crew the continued operation of aircraft is now becoming increasingly more complex and difficult.

We are continuing to provide charter services however we are reviewing each request on a case by case basis and undertaking a full risk assessment given the constant changing environment. This is to ensure the safety of you and your passengers.

While we have always had strict hygiene practices and cleaning standards in place, as a precaution, we have introduced several additional measures to reduce the risk and support a safe environment. We are adhering to strict cleaning and disinfecting processes both in the aircraft and at each of our VIP Lounges (FBO) and office locations we operate for each flight and on our usual daily operational locations, based on advisories from World Health Organization and local authorities.

We have also provided face masks and hand sanitiser to all aircraft for passengers and crew and all crew are checked for signs of the virus.

For upcoming bookings, passengers may be required to complete a form about their health and flight patterns over the last 30 days.

We remain committed to supporting you and maintaining the excellent standard of our charter fleet and VIP Lounges during this time of uncertainty. Our charter team are standing by to help you with any needs or questions you may have or keep up to date.

To ensure we act in the best interests of passengers, crew and staff we have implemented stringent cleaning and handling procedures in all the facilities we operate in to minimise the risk of spreading COVID-19. With the measures we have undertaken, flight operations and any that operate with FBO’s, continue as normal within our global footprint (subject to airport and Government restrictions).

Sanitizers, gloves, and masks are available for all our staff, passengers and crew. Whilst there remains a worldwide supply shortage of such items, we trust that stock will be replenished before too long.

Touchpoint sanitisation of all handles, doors, benches, desks, phones, keyboards, tables, rails of each aircraft and FBO facility is undertaken before and after every flight.

Where travel history of passengers and crew is required by authorities upon arrival, our teams are on hand to assist with regularity administration and ensure an efficient handling process continues.

Anyone that has tested positive within the previous 14 days to COVID-19 will not be permitted to travel on any Mjet related transport.

Anyone that has been in contact with anyone that has tested positive for COVID-19, will not be permitted to travel on any Mjet related transport.

Anyone displaying symptoms of COVID-19 will not be permitted to travel on any Mjet related transport.

Anyone that has arrived from overseas within the previous 14 days will not be permitted to travel on any Mjet related transport.

There may be other restrictions depending on location and reasons for travel – as directed by the Australian Commonwealth Government, Department of Home Affairs and Department of Health.

The Whole team at Mjet Aviation appreciate your understanding and patience during these matters to allow us to still operate, keep you and your business moving and operating. While we adhere to the highest safety and hygiene standards, as we’ve always done. We remain committed to you and offering the highest level of customer service that we’re known for.

If your travel needs are of importance and of high privacy concern as usual, we will help you every step of the way.

If you have any furtehr inquiries, or would still like to make a booking, don;t hesitate to contact us: info@mjet.com.auWe’re in this together. So please, take care. Stay safe and healthy.

Kind Regards,

Mjet Aviation

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